Frequently Asked Questions (FAQs)

Welcome to the GadgetRally FAQ section! Below are answers to common questions about shopping, selling, payments, returns, and more.

🔍 About GadgetRally

Q1. What is GadgetRally?
GadgetRally is an online marketplace for buying and selling new, used, and refurbished computer parts, electronics, and accessories. We connect individual buyers and sellers across India in a secure and efficient platform.

Q2. Is GadgetRally a verified platform?
Yes. GadgetRally is operated by Kenstar Web Solutions Private Limited, a registered company based in Aurangabad, Maharashtra, India.

🛒 Ordering & Products

Q3. How do I place an order?
Browse through our catalog, select your desired products, add them to your cart, and proceed to secure checkout.

Q4. Are all products brand new?
No. We offer new, used, and refurbished products. Each listing clearly mentions the product condition.

Q5. Can I shop without creating an account?
No. An account is required for placing orders to ensure secure processing and tracking.

🚚 Shipping & Delivery

Q6. When will I receive my order?
Orders are typically delivered within 2–7 business days based on your location. Remote areas may take longer.

Q7. How do I track my order?
You’ll receive an SMS/email with a tracking ID once your order is dispatched. You can also track it under My Orders in your GadgetRally account.

Q8. Do you deliver everywhere in India?
We deliver to over 18,000+ pin codes across India. Availability will be confirmed during checkout.

💳 Payments

Q9. What payment options are available?
We accept:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (on eligible orders)

Q10. Is my payment information secure?
Yes. All transactions are protected with SSL encryption and processed through PCI-DSS compliant gateways.

🔁 Returns & Refunds

Q11. Can I return a used item?
Yes, if it is eligible for return. Please check the product listing for return eligibility.

Q12. How do I request a return?
Login to your account, go to My Orders > Return Request, or email us at [email protected] within 7 days of delivery.

Q13. How soon will I get my refund?
Refunds are initiated within 5–10 business days after inspection and approval of the returned item.

🧑‍💼 Seller FAQs

Q14. How can I start selling on GadgetRally?
Click on “Sell With Us” on the homepage. Register your seller account, upload product details, and start selling.

Q15. Are there any charges for sellers?
Yes, a platform commission or listing fee may apply. Please contact our team for current terms.

📞 Customer Support

Q16. How do I contact GadgetRally support?
Call us at 📞 +91-8275050786 (Mon–Sat, 10 AM to 7 PM)
or
Email: ✉️ [email protected]

❓Still have a question?

If your concern isn’t addressed above, don’t hesitate to reach out to us. We’re happy to help!