Return Policy

Effective Date: [1st July 2025]

At GadgetRally, we are committed to ensuring that your shopping experience is smooth, transparent, and reliable. We accept returns under specific conditions outlined below.

🔄 Return Eligibility

Products sold on GadgetRally.com are eligible for return only under the following conditions:

1. Product received is not working (Dead on Arrival)
2. Product has visible physical damage at the time of delivery
3. Product is materially different from what was ordered (wrong model or variant sent)

🕐 Return Window

• You must initiate the return within 48 hours of receiving the product.
• Returns requested beyond this period will not be accepted under any circumstance.

📋 Return Conditions

To be accepted, returned products must meet the following criteria:

• Must be returned in the same condition as delivered
• Must include the original packaging, box, invoice, accessories, and manuals
• Serial number and warranty stickers must be intact
• No signs of misuse, tampering, or physical damage caused after delivery

🛠️ Inspection & Approval Process

• Once a return is requested, our team will review your claim and verify the issue based on photos/videos provided.
• If approved, we will share return shipping instructions.
• Upon receiving the item, our technical team will perform a quality and functionality check before approving the return.

🚚 Return Shipping

• If the return is due to a verified defect, damage, or error from our side, we will bear the return shipping charges.
• If the product is returned without a valid reason or fails inspection, the customer will bear the return cost, and the refund may be declined.

❌ Non-Returnable ItemsThe following types of items cannot be returned:

• Products marked as “Non-Returnable” or “Sold As-Is”
• Items returned without original packaging or accessories
• Products that are functional but no longer needed by the customer
• Products showing signs of overclocking, modification, or tampering
• Used accessories or consumables such as thermal paste, cables, etc.

💸 Refund After Return

• If your return is approved, the refund will be processed within 7–10 business days to your original payment method.
• In the case of Cash on Delivery (COD), the refund will be issued to your bank account (we’ll request your account details).

📞 Need Help with a Return?

Reach out to us via:

📧 Email: [email protected]
📞 Call: +91-8275050786
Hours: Monday to Saturday, 10 AM – 7 PM

We at GadgetRally take pride in quality and customer satisfaction. Your trust is important to us, and we’re here to help with any genuine concerns.